Return & Exchange Policy
TO INITIATE AN EXCHANGE, PLEASE EMAIL INFO@OCEANSGALLERYCLO.COM TO REQUEST AN EXCHANGE AUTHORIZATION.
DUE TO COVID-19, OCEANS GALLERY ALLOWS
To protect the health and safety of our community and maintain the integrity of our garments, Oceans Gallery operates on an exchange-only policy. We do not offer returns or refunds.
Exchange Eligibility
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Exchanges are accepted within 30 days of the order delivery date
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Items must be unworn, unwashed, undamaged, and returned with all original tags attached
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The original invoice or receipt must be included with your exchange request
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Failure to include documentation may delay or void processing
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Sale items are final sale and are eligible for exchange only
Exchange Guidelines
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Exchanges are permitted only for a different size or color of the original style purchased or equivalent priced item
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Exchanges for different styles are not permitted unless authorized
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If the requested size or color is unavailable, store credit may be issued at the discretion of Oceans Gallery
Shipping Information
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Customers are responsible for return shipping costs when sending items back for exchange
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Oceans Gallery covers outbound shipping for the exchanged item
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One exchange shipment per order will be covered by Oceans Gallery
Inspection & Condition Review
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All items are inspected upon arrival
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If an item is determined to be not in original condition, the exchange will be denied
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Denied items will be returned to the customer at their expense
Final Notes
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Oceans Gallery reserves the right to refuse exchanges that do not meet policy requirements
- This policy applies to all purchases unless otherwise stated
IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT INFO@OCEANSGALLERYCLO.COM
RETURN ADDRESS
USPS
P.O. BOX 970331 Boca Raton, Florida, 33497
FedEx/UPS
11419 W Palmetto Park Road, Unit 970331 Boca Raton, Florida, 33428
RETURNS AND EXCHANGES - INTERNATIONAL
Oceans Gallery offers exchange-only service for international orders. Returns and refunds are not available for international purchases.
Exchange Eligibility
- Exchange requests must be submitted within 30 days of the order delivery date
- Items must be unworn, unwashed, undamaged, and returned with all original tags attached
-
The original invoice or receipt must be included with the exchange request
Failure to include documentation may delay or void processing
Exchange Guidelines
- Exchanges are permitted only for a different size or color of the original style purchased
- Exchanges for different styles are not permitted
- If the requested size or color is unavailable, store credit may be issued at the discretion of Oceans Gallery
Shipping, Duties & Fees
- International customers are responsible for all return shipping costs
- Oceans Gallery does not cover international outbound exchange shipping
- All customs duties, taxes, VAT, and import fees associated with the exchange are the responsibility of the customer
- Shipping fees, duties, and taxes are non-refundable
Inspection & Condition Review
- All exchanged items are inspected upon arrival
- If an item is determined to be not in original condition, the exchange will be denied
- Denied items will be returned to the customer at their expense
Final Notes
- Only one exchange request per international order may be approved
- Oceans Gallery reserves the right to refuse exchanges that do not meet policy requirements
- This policy applies to all international purchases unless otherwise stated
IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT
INFO@OCEANSGALLERYCLO.COM
RECEIPTS MUST BE PRESENT IN ORDER TO PROCESS AN EXCHANGE.
IF OCEAN'S GALLERY DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, AN EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU.
RETURN ADDRESS
USPS
P.O. BOX 970331 Boca Raton, Florida, 33497
FedEx/UPS
11419 W Palmetto Park Road, Unit 970331 Boca Raton, Florida, 33428
